Privacy Policy

1. Information We Collect

We may collect the following types of personal and academic information through the App:

• Student Information (provided by school or parents):
  • Full name, class, section, roll number
  • Attendance, academic performance, transport usage
  • Uploaded documents (e.g., ID proofs, certificates)
• Parent/Guardian Information:
  • Name and relationship to the student
  • Mobile number – used only for communication such as alerts or fee reminders and to uniquely identify users. We do not share this information with third parties for marketing or unrelated purposes.
  • Email address
• Date of Birth: Used to uniquely identify users and for school-related purposes such as age-based class assignments or birthday reminders. This information is not shared with third parties and is not mandatory to access core app features.

2. Optional Fields Disclosure

We only collect personal data that is necessary for the functioning of the app. Some data fields, such as mobile number and date of birth, are used solely to uniquely identify users and to support school operations like secure communication and class management. These fields are not shared with third parties and are not required for accessing the core features of the app. Users may choose not to provide this data and can continue using the app’s primary functionalities.

3. How We Use Your Information

• Maintain student records and academic history
• Facilitate parent-teacher communication
• Track and display attendance and results
• Notify about school activities, events, and announcements
• Enable secure login and authentication
• Process fee payments
• Improve app features and functionality

4. Legal Basis and Parental Consent

For users under the age of 16, we collect and process personal data only with verifiable parental or guardian consent, in compliance with laws such as:

• COPPA (Children’s Online Privacy Protection Act, U.S.)
• GDPR (General Data Protection Regulation, EU)
• Applicable local child protection and privacy laws

5. Data Sharing and Third Parties

We do not sell personal information to any third parties. However, we may share limited data with trusted service providers strictly for operational purposes:

• Analytics: Firebase or similar tools
• Push notifications: Firebase Cloud Messaging
• Payment processing: Razor pay (for fee payments)
• SMS/email: Communication platforms for school alerts

These service providers are contractually obligated to protect your data and use it only for specified purposes.

6. User Rights

• Access the personal data collected
• Request corrections to inaccurate data
• Withdraw consent at any time
• Request deletion of data
• Object to certain data uses
• Request data portability (when applicable)

You may exercise these rights by contacting us at netcustodianapp@gmail.com.

7. Data Deletion Requests

To delete your or your child’s data:

• Use the in-app deletion request form (if available), or
• Contact us at netcustodianapp@gmail.com

We will process such requests within 30 days, subject to verification and applicable retention laws.

8. Data Retention Policy

We retain personal data only for the duration necessary to fulfil educational and legal requirements. Once data is no longer needed, it is securely deleted or anonymized.

9. Security Measures

• Encryption of data during transmission and storage
• Role-based access control (e.g., only teachers can access their class data)
• Secure authentication and session management
• Regular audits and updates to maintain security

Despite our efforts, no system is 100% secure, and we encourage users to maintain strong passwords and update them regularly.

10. Cookies and Tracking Technologies

Our App may use Firebase Analytics and similar technologies to understand user behavior and improve performance. No advertising cookies are used. You can manage your tracking preferences through your device settings.

11. Children’s Privacy

We are committed to protecting the privacy of children. Our App is intended for use by schools, students, and their parents or guardians. We do not knowingly collect personal data from children under the age of 13 (or 16, as required by GDPR) without the verifiable consent of a parent or legal guardian.

What We Collect: Student information such as name, age, class, academic records, and attendance — only as part of a school-approved system where parents or guardians are informed and involved.

Parental Rights:

• Review the personal information we have collected about their child
• Request the deletion of their child’s personal information
• Refuse to allow further collection or use of their child’s data

To exercise these rights, please contact us at netcustodianapp@gmail.com.

If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete such information.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted in the App and/or communicated to users directly. Continued use of the App after changes constitutes acceptance of the new policy.

13. Contact Information

For privacy-related inquiries, data access, or deletion requests, please contact:

Decora Infotech Pvt. Ltd.
Email: netcustodianapp@gmail.com
Phone: 9899451452
Address: H-613, Alpha-2, Greater Noida, U.P.- 201306